4 Comments
Mar 26, 2023Liked by Paulo André

Just felt like leaving a note, it was a great article.

My favourite line was "Everyone is trying to do their best, yet most never had the chance to see greatness.".

Expand full comment
author

Thank you, Lars! Glad you felt like leaving a note—and acted on it. :)

Expand full comment

This single line deserves to be repeated over and over again.

"Their understanding of what is best may not match our own. In fact, by default, it rarely does."

It's not just about "setting right expectations", it's also showing what those expectations look like. And again, it's rarely met. Thing is, that's ok. What are we going to do about it is more important.

Expand full comment
author

One hundred percent, Dusko. It's so easy to overlook this. Hence the subtitle of this post (which was one of my mantras as an engineering leader: make the implicit explicit).

Expand full comment