This single line deserves to be repeated over and over again.
"Their understanding of what is best may not match our own. In fact, by default, it rarely does."
It's not just about "setting right expectations", it's also showing what those expectations look like. And again, it's rarely met. Thing is, that's ok. What are we going to do about it is more important.
Just felt like leaving a note, it was a great article.
My favourite line was "Everyone is trying to do their best, yet most never had the chance to see greatness.".
This single line deserves to be repeated over and over again.
"Their understanding of what is best may not match our own. In fact, by default, it rarely does."
It's not just about "setting right expectations", it's also showing what those expectations look like. And again, it's rarely met. Thing is, that's ok. What are we going to do about it is more important.